Privacy Policy 1 mcuci – Personal Data Protection for Malaysian Players

This Privacy Policy applies to all users of 1mcuci.biz and any related services operated by 1 mcuci. This covers all activities conducted through our platform, including account registration, deposits, withdrawals, game participation, and any form of communication with our team.

As a platform operating in Malaysia, 1 mcuci complies with the Personal Data Protection Act 2010 (PDPA) and all relevant legislation. We also uphold international best practices in data protection to ensure your information remains secure and is used responsibly at all times.

1 mcuci only collects data necessary to deliver quality services to you. The following are categories of data we may collect:

1 mcuci collects your personal data through various transparent and lawful methods:

• Directly from you: When you register an account, fill in a form, contact customer support, or complete the identity verification process.
• Automatically: Through cookie technology, server logs, and analytics tools that run when you browse the platform 1 mcuci.
• Via transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u/CIMB Clicks), the necessary transaction records will be retained.
• From third parties: In certain cases, we may receive information from licensed payment service providers or identity verification bodies for legal compliance purposes.

We ensure at all times that every method of data collection is lawful, purposeful, and proportionate to the needs of the services provided.

Your personal data is used solely by 1 mcuci for lawful purposes that are clearly stated below:

• Account management: Creating, managing, and verifying your member account on the 1 mcuci platform.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions you carry out.
• Identity verification (KYC): Meeting legal requirements related to Know Your Customer (KYC) and anti-money laundering (AML).
• Customer support: Providing responsive technical assistance and customer support to you.
• Platform improvements: Analysing usage data in aggregate (not individual personal data) to improve the user experience on 1 mcuci.
• Security: Detecting and preventing fraudulent activity, money laundering, or any unauthorised use of the platform.
• Legal compliance: Fulfilling legal and regulatory obligations imposed on 1 mcuci as an online platform operator in Malaysia.
• Marketing communications (with consent): Sending information about promotions, bonuses, and the latest offers 1 mcuci to you — only if you have consented to receive them.

1 mcuci does not sell or rent your personal data to any party. However, in certain limited circumstances, we may share data with the following parties:

• Payment service providers: Required transaction information is shared with payment gateway providers (such as Touch 'n Go, GrabPay, DuitNow, and FPX processors) solely to facilitate your transactions.
• Game software providers: Minimal game usage data is shared with game providers for technical troubleshooting and game fairness purposes.
• Law enforcement authorities: 1 mcuci will disclose the necessary data to authorities when required by a court order or applicable Malaysian legislation.
• IT and security service providers: Contracted providers for hosting, cybersecurity, and analytics purposes — all bound by strict confidentiality agreements.

All third parties handling your data are required to comply with privacy standards equivalent to or stricter than those of 1 mcuci.

Protecting your data is our priority 1 mcuci. We implement multiple layers of technical and organisational security controls to keep your data safe at all times:

• Data encryption: All sensitive data is encrypted using AES-256 at rest and SSL/TLS in transit.
• Access controls: Only authorised 1 mcuci staff who require access for work purposes may access user data, and all such access is logged in detail.
• Continuous monitoring: Our security systems monitor platform activity around the clock to detect any unauthorised access attempts or anomalies.
• Regular backups: Data is backed up regularly to secure locations to ensure swift recovery in the event of a technical incident.
• Penetration testing: Security audits and penetration testing are conducted periodically by independent third parties to identify and address any vulnerabilities.

1 mcuci retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law:

• Active account data: Retained for as long as your account remains active on the 1 mcuci platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with the Companies Act requirements and Malaysia's AML regulations.
• Support communication data: Retained for 2 years after the last interaction for dispute resolution purposes.
• Data following account closure: After the account is closed, 1 mcuci will delete or anonymise data that is no longer needed within 90 days, unless a longer retention period is required by law.

Platform 1 mcuci uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device when you browse our website.

• Essential cookies: Required for core platform operations such as login sessions and security. Cannot be disabled.
• Preference cookies: Saving your preferences such as language and display settings for a better experience.
• Analytics cookies: Helps us understand how users interact with the platform for improvement purposes. Data is collected in aggregate and anonymised form.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality 1 mcuci.

Under Malaysia's PDPA and the commitment of 1 mcuci regarding privacy, you have the following rights in relation to your personal data:

To exercise any of the rights above, please contact the privacy team 1 mcuci via email at support@1mcuci.biz. We will process your request within 14 business days and may require identity verification before proceeding.

Platform 1 mcuci is exclusively for users aged 18 and above. We do not knowingly collect, store, or process any personal data relating to children or minors.

Should we discover that data from a minor has been collected without valid parental or guardian consent, we will:

• Immediate closure of the account in question.
• Deleting all data associated with the account within 72 hours.
• Reporting the incident to the relevant authorities where required.

If you suspect that a minor is using the platform 1 mcuci, please report it to us immediately via our support email.

In the course of its operations, 1 mcuci may need to transfer your personal data to servers or service providers located outside Malaysia. When this occurs, we ensure that:

• The recipient country or organisation maintains a level of data protection equivalent to or higher than that of Malaysia.
• Appropriate data transfer agreements are in place, such as recognised Standard Contractual Clauses (SCCs).
• Data transfers are carried out only when necessary and proportionate to the purpose of the service.

You may request further information about the cross-border data transfer mechanisms used by 1 mcuci by contacting us through the provided channels.

If you have any questions, concerns, or complaints regarding how 1 mcuci handles your personal data, we encourage you to reach out to us. We are committed to addressing every enquiry seriously and within a reasonable timeframe.

• Email: support@1mcuci.biz
• Live Chat: Available 24/7 via the 1 mcuci platform
• Response time: Within 14 business days for formal privacy enquiries

For complaints that cannot be resolved directly with us, you have the right to refer the matter to Malaysia's Department of Personal Data Protection (PDPD) as the relevant regulatory authority.